Returns & Exchanges

At PolarStar, we want you to be fully satisfied with your athletic gear, which is why we offer a 30-day window for returns and exchanges on all unused items in their original packaging. Whether the fit isn't right or you've changed your mind, our goal is to get you back to your peak performance as quickly as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the sports gear you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location, ensuring that all original tags are still attached to the equipment or apparel.

• 4.
  Receive Refund or Replacement

  After our warehouse team inspects the returned goods, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.